I’ve had a Big Sky Bistro coffee mug for years – use it for camping. Last year I got a new mug from MEC, a 20oz. thermal stainless steel desk press mug, and I use it daily. Both mugs are from Planetary Design. I didn’t buy them because of that – but after this experience, I’ll definitely make sure that any travel mugs I consider purchasing in future are from these folks!

A couple weeks back one of the small tabs got broken off the lid slider from the mug I bought last year, causing it to fall out all the time.

Over the holiday season, I bought a new mug to replace the old one (same mug, different color), but figured that it would be quite a waste to just get rid of the old mug. I visited the Planetary Design web site to see if parts could be ordered. There was nothing in the way of mug parts, so I used their contact form to see if it was possible to buy replacement parts for their mugs. This was just last week, and I haven’t received an email reply – however, to my surprise, a package arrived from UPS today, containing a couple replacement lids! Now that’s customer service!

I purchased my mugs (the Big Sky Bistro and 20oz. Desk Press) from the Mountain Equipment Co-op here in Edmonton. I’ve also seen the ‘Double-Shot’ mugs at Transcend.

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