Hydor + Big Al's = Great Customer Service!

When setting up our aquarium a couple years ago, I purchased a Hydor 250 canister style filter. The filter has been fantastic, performing flawlessly, and completely silent in our living room.
During the evening a couple days ago, I noticed that it wasn’t moving any water. I promptly unplugged the filter, and shut off the valves to and from the tank. I had just cleaned the filters 3 or 4 weeks earlier, but cleaned everything again, including the impeller. I did notice that the blades spun freely of the magnetic cylinder, but I couldn’t remember if that was the way it was supposed to be, but nothing appeared broken or damaged otherwise.
I cranked up the aeration in tank, and went online and found the Hydor website, and filled out a contact form, and explained my situation. The company is based in Italy, so I wasn’t expecting a response for a couple days, so after work the next day I went to Big Al’s here in Edmonton, expecting to buy a new canister filter. While looking at all the different filters, a saleperson came over to assist, and I explained what happened. They checked their parts and found they had no stock of the impeller for my particular model, so asked if I could bring the filter in and take a look.
Bringing the filter back to the shop, they immediately confirmed that the problem was with the impeller – and no, it wasn’t supposed to spin freely. They applied some aquarium safe adhesive to cement the impeller blades back onto the magnetic cylinder, we tested the filter in the store. It’s moving water again!
After I got back home and reconnected the filter to the aquarium, I checked my mail, and had a reply back from Hydor, asking for a photo of the impeller. I told them that I was able to get things resolved at Big Al’s, and told them about the repair. The next day, I got another reply, and they told me they are sending me a new impeller, at no cost!
I was very pleased with the Hydor filter to begin with, very impressed with their prompt replies, and very surprised about them sending me a new impeller! Big kudo’s to Big Al’s and to Hydor for their excellent customer After this experience, I think that I might add a second filter to the aquarium, just to be on the safe side!
UPDATE:  January 5th, 2018
The new impeller arrived today!  Thank you Hydor!

Handy Tools!

I recently started a renovation on our upstairs bathroom, replacing the old shower, and converting an un-used sauna into a laundry room.  Removing the old shower tiles (2 layers of tiles!) was a big job, and there were also some floor tiles leading into the shower I needed to remove.
I did a bunch of online research, and decided to try out a Dremel Oscillating tool, that I purchased from Home Depot.  The kit came with a grout removal tool, and it worked great!  There was some subfloor that I needed to remove, and using the saw blades that were also included with the kit, I was able to make a perfectly flush cut, so the new subfloor would fit perfect!
The Dremel tool had a nice quick release/locking mechanism to make blade changes easy.  At the back of the handle, there’s a dial to adjust the speed.
Unfortunately, after having the tool for maybe 2 weeks, the on/off switch became extremely hard to switch on, and when I was finally able to move the switch, nothing.  It was dead.
Home Depot refunded my money with zero hassle, and unfortunately again, they had no stock of my second choice tool, a Dewalt.

I ordered the DEWALT Oscillating Multi-Tool Kit from Amazon, and I’m really impressed!
The Dewalt tool doesn’t use a sliding switch, instead it has large a variable speed trigger along the bottom of the handle. There’s a button lock to lock the trigger as well.
The quick release blade change system is even easier to use than the Dremel tool, and the Dewalt kit also included a universal adapter to allow other blades to be used. Only downside is that a hex wrench is needed to lock blades in place when using the adapter, but the wrench is included.
There’s an LED light to see into darker spots (would have been nice to have when doing some of the cuts I had made with the Dremel).
I large carrying bag, and a plastic accessory case is also included, along with a bunch of sanding pads and a quick release sanding pad holder.
I had been skeptical about these tools in the past, but after having one, I regret not getting one sooner. The ability to make very precise cuts, flush trimming, and being able to cut a variety of materials, really makes it an indispensable addition to your tool collection!